http://nosenseoftime.org/2009/10/thoughts-on-customer-service/ The Personal Blog of @GeorgeGSmithJr Mon, 08 Mar 2010 13:11:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://nosenseoftime.org/2009/10/thoughts-on-customer-service/comment-page-1/#comment-1900 MommyBrain Thu, 22 Oct 2009 00:22:00 +0000 http://nosenseoftime.org/?p=1184#comment-1900 I'm glad it's important to you.. It's a major subject for me. Coming from a large background in Customer Service from local to national levels... Customer Service is huge for me. I'm the first one to commend as well as condemn a company's CS practices. I honestly don't know how the Social Media world is changing things. I know that when I wrote my blog post about Office Max and my experiences with them, someone from Corporate was contacting me within minutes of hitting "publish"... They're listening, and Whether their goal is to make the wrongs right so the SM folks will write good things to keep customers, or to just shut us up... I don't know... but good things can come from it... Like Dooce's getting the company to donate to the local charity... That is awesome... I'm glad it's important to you.. It's a major subject for me. Coming from a large background in Customer Service from local to national levels… Customer Service is huge for me. I'm the first one to commend as well as condemn a company's CS practices. I honestly don't know how the Social Media world is changing things. I know that when I wrote my blog post about Office Max and my experiences with them, someone from Corporate was contacting me within minutes of hitting “publish”… They're listening, and Whether their goal is to make the wrongs right so the SM folks will write good things to keep customers, or to just shut us up… I don't know… but good things can come from it… Like Dooce's getting the company to donate to the local charity… That is awesome…

]]> http://nosenseoftime.org/2009/10/thoughts-on-customer-service/comment-page-1/#comment-1693 MommyBrain Wed, 21 Oct 2009 17:22:00 +0000 http://nosenseoftime.org/?p=1184#comment-1693 I'm glad it's important to you.. It's a major subject for me. Coming from a large background in Customer Service from local to national levels... Customer Service is huge for me. I'm the first one to commend as well as condemn a company's CS practices. I honestly don't know how the Social Media world is changing things. I know that when I wrote my blog post about Office Max and my experiences with them, someone from Corporate was contacting me within minutes of hitting "publish"... They're listening, and Whether their goal is to make the wrongs right so the SM folks will write good things to keep customers, or to just shut us up... I don't know... but good things can come from it... Like Dooce's getting the company to donate to the local charity... That is awesome... I'm glad it's important to you.. It's a major subject for me. Coming from a large background in Customer Service from local to national levels… Customer Service is huge for me. I'm the first one to commend as well as condemn a company's CS practices. I honestly don't know how the Social Media world is changing things. I know that when I wrote my blog post about Office Max and my experiences with them, someone from Corporate was contacting me within minutes of hitting “publish”… They're listening, and Whether their goal is to make the wrongs right so the SM folks will write good things to keep customers, or to just shut us up… I don't know… but good things can come from it… Like Dooce's getting the company to donate to the local charity… That is awesome…

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